Shipping and Returns

Domestic Shipping - Australia

All domestic orders are dispatched within the next business day via either Sendle/Australia Post Standard service with a flat-rate shipping charge of $10.00 or Australia Post Express service with a flat-rate shipping charge of $20.00.

Standard Delivery can take between 2-8 business days within Australian metro areas and Express Delivery can take between 1-4 business days. Please allow additional time for regional locations. For more precise regional delivery times, please contact Sendle or Australia Post.

FREE SHIPPING Australia wide for all orders over $80.

International Shipping - New Zealand Only

All international orders are dispatched within the next business day via either Australia Post Standard service with a flat-rate shipping charge of $25.00 or Australia Post Express service with a flat-rate shipping charge of $39.00.

Standard Delivery can take between 14-35 business days within New Zealand metro areas and Express Delivery can take between 6-12 business days. Please allow additional time for regional locations. For more precise regional delivery times, please contact Australia Post.

Orders

Once your order has been dispatched, you will receive an email containing your tracking details.

We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.

Sendle and Australia Post are a trusted service and, as such, Neuve will not refund or replace orders which have been scanned as delivered.

For Perth (Western Australia), there is a local pick up option from our studio in Canning Vale. We will send an email once your order is ready to be picked up and also ask for the date and time you will be collecting your order. Please bring your order confirmation for proof of purchase when collecting.

Returns Policy

Change of Mind

We hope you love your new Neuve product! However, if you change your mind within 14 days from the date it was purchased, we offer refunds on approved returns. Simply email us at hello@neuve.com.au with a photo of the product you would like to return and it will be reviewed for approval to return within 2 business days.

Upon arrival of the returned product at our studio, the product has to be in its original condition which means unopened, unused and no damages, cracks, dustschange in colour and missing parts otherwise a refund will not be issued. Please be mindful that the shipping cost for return is at your own expense and we do not take any responsibility and will not issue a refund if the product is damaged during shipping.

Damaged or Faulty Items

In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will be offered or a refund will be issued, at our discretion.

If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. If approved for return and the item has been received by us, please allow up to 2 business days to be processed. 

The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.

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