Shipping policy

Domestic Shipping - Australia

All domestic orders are dispatched within the next business day via either Sendle/Australia Post Standard service with a flat-rate shipping charge of $10.00 or Australia Post Express service with a flat-rate shipping charge of $20.00.

Standard Delivery can take between 2-8 business days within Australian metro areas and Express Delivery can take between 1-4 business days. Please allow additional time for regional locations. For more precise regional delivery times, please contact Sendle or Australia Post.

FREE SHIPPING Australia wide for all orders over $80.

International Shipping - New Zealand Only

All international orders are dispatched within the next business day via either Australia Post Standard service with a flat-rate shipping charge of $25.00 or Australia Post Express service with a flat-rate shipping charge of $39.00.

Standard Delivery can take between 14-35 business days within New Zealand metro areas and Express Delivery can take between 6-12 business days. Please allow additional time for regional locations. For more precise regional delivery times, please contact Australia Post.

Orders

Once your order has been dispatched, you will receive an email containing your tracking details.

We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.

Sendle and Australia Post are a trusted service and, as such, Neuve will not refund or replace orders which have been scanned as delivered.

For Perth (Western Australia), there is a local pick up option from our studio in Canning Vale. We will send an email once your order is ready to be picked up and also ask for the date and time you will be collecting your order. Please bring your order confirmation for proof of purchase when collecting.