Deluxe Mystery Box
A mysterious box of Neuve candles worth $180 in value for only $149. The box includes a selection of our most loved candles (all different ones) and there may be some limited edition candles or scents we haven't launched yet in there too! 👀
Please note: Mystery Boxes are promotional and final sale. We do not accept change of mind returns on sale items as per our Returns Policy.
All of Neuve products are handmade in small batches here in Perth, Western Australia. Although every effort is made to ensure consistency, there may be some colour variances or slight imperfections. Our wax is made from a premium blend of soy beans which are 100% vegan, and therefore you may notice small blemishes on the side or surface of your candle. This, however, does not affect the quality and performance of the candle.
Your First Burn
When you light your candle for the first time, it is best to keep it lit for 2 to 3 hours or until the wax pool reaches the edges of the vessel. This creates a memory for future burns and avoid tunnelling.
Burn Time
Do not let your candle burn for more than 4 hours at a time as this can cause the flame to become too large and unstable.
Trim Your Wick
Always trim your wick to 6mm in between every burn. By trimming the wick, it prevents black soot which might dirty your candle jar and you will get the most burn time out of your candle!
Burn Space & Scent Throw
Whenever burning a candle, always make sure to place it in a safe area away from flammable items and keep away from windy spaces. Drafts can decrease burn time, cause uneven burning, smoking and diminished scent throw.
Clean Wax and Store Safely
Keep the wax pool free of wick trimmings, matches and debris at all times. Always store your candles in a cool, dark and dry place. Avoid direct sunlight or harsh indoor lighting, such as spotlights.
Don’t Burn All The Way Down
We strongly advise not to burn your candle when there is 15mm of wax or less remaining in the jar as the flame needs a solid base of wax to avoid overheating the jar and potentially causing it to break.
Treat with Caution
Candles involve a naked flame and they must be treated with caution. To prevent fire and serious injury, burn your candle within sight and never leave a candle burning unattended or in reach of children and pets.
You can find our Candle Care Tool Set here.
Stay safe and enjoy your Neuve candles!
Order Collection - Perth, Western Australia
FREE PICK UP AVAILABLE from Unit 4 / 8 Production Road, Canning Vale WA 6155 (by appointment only).
Please choose the pick up option at checkout and we will send an email once your order is ready to be collected. You will be required to email us the date and time of when you would like to collect your order. It is important to wait for our confirmation email first before collecting to ensure we are ready for you. Don't forget to bring your order confirmation for proof of purchase.
Domestic Shipping - Australia
All domestic orders are dispatched within the next business day.
- $9.95 for Sendle/Australia Post Standard Shipping (3-7 business days)
- $14.95 for Australia Post Express Shipping (1-4 business days)
Please allow additional time for regional locations. For more precise regional delivery times, please contact Sendle or Australia Post.
FREE SHIPPING Australia wide for all orders over AUD $150.
International Shipping - NZ, USA, UK & Canada
All international orders are dispatched within the next business day.
For New Zealand:
- $29 for Australia Post Standard Shipping (8-12 business days)
- $39 for Australia Post Express Shipping (4-8 business days)
For USA, UK & Canada:
- $65 for Australia Post Standard Shipping (6-12 business days)
- $79 for Australia Post Express Shipping (4-8 business days)
Please allow additional time for regional locations. For more precise regional delivery times, please contact Australia Post.
Deliveries to countries outside Australia may incur customs duty or import tax before your order can get to you. Unfortunately, customs duty and import taxes are charged by your local customs authority, and you may receive a request to pay for them. Please kindly note these charges are at the customer’s own expense.
Orders
Once your order has been dispatched, you will receive an email containing your tracking details.
We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.
Neuve does not accept any liability for delayed delivery caused by a third party. If you have not received your order within 21 days, please email us at hello@neuve.com.au.
Sendle and Australia Post are a trusted service and, as such, Neuve will not refund or replace orders which have been scanned as delivered.
All parcels are authorised to be left at the delivery address provided in your order. Neuve is not responsible for theft or loss of items after it has been signed as delivered by our courier.
Returns Policy
Change of Mind
We hope you love your new Neuve product! However, if you change your mind within 30 days from the date the product is received, we offer refunds or exchanges on approved returns - our promise to you, our 30 Day Money Back Guarantee. Simply email us at hello@neuve.com.au within the 30 days with a photo of the product you would like to return and it will be reviewed within 2 business days for approval to return. If the return is approved, a shipping tracking number must be provided to us within 5 days after it has been approved.
Upon arrival of the returned product at our studio, the product has to be in its original condition which means unopened, unused and no damages, cracks, dusts, change in colour and missing parts otherwise a refund will not be issued or an exchange will not be approved. Please be mindful that the shipping cost for return is at your own expense and we do not take any responsibility and will not issue a refund if the product is damaged during shipping.
Please note there are no refunds or exchanges available on sale items. All sale items are sold as final sale only.
Damaged or Faulty Items
In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will be offered or a credit or refund will be issued, at our discretion.
If you believe you have received an incorrect, damaged or faulty product, please email us at hello@neuve.com.au within 7 days from the date the product is received, with photographic proof for review. If approved for return and the item has been received by us, please allow up to 2 business days to be processed.
The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.
What are Neuve candles made of?
Our candles are made using our own formulated premium blend of soy wax, which are free from palm contents. They are delicately scented with locally sourced, IFRA (International Fragrance Association) approved and certified fragrance oils.
And yes, we are 100% vegan and cruelty free.
Why do you choose soy blend wax?
Soy wax is derived from soybean oil which are all natural vegan ingredients. These oils are put through a process called the hydrogenation process to make it solid at room temperature and turned it into the wax we use everyday at our Perth studio. This type of wax is preferred and chosen by us as they are a renewable and biodegradable alternative to paraffin wax.
Additionally, soy wax gives our candles a gorgeous creamy finish and has a much slower burn rate which allows you to enjoy our candles for longer! And did you know they can easily be cleaned with hot soapy water as soy wax have a low melting point?
Are Neuve candles scented using fragrance oils or essential oils?
During our months of research, we thought about using essential oils to scent our candles because of the idea of it being natural.
However, we couldn't justify using essential oils for our candles as they generally have a poorer scent throw compared to fragrance oils and we would be limited to plant-based scented candles only as they are not as versatile as fragrance oils.
The poor scent throw is caused by essential oils degrading when being exposed to heat which means that it loses its aromatherapy properties. Some essential oils can also become toxic when burned. For these reasons, we decided to avoid scenting our candles with essential oils.
Are fragrance oils not good for your health because it's synthetic?
Fragrance oils are synthetic oils developed for their scent and they are commonly used in home fragrances and body products.
At Neuve, we ensure that all of our premium fragrances are sourced from verified suppliers and certified by the IFRA (International Fragrance Association), which of course means that they are free from the nasties such as parabens and phthalates, and completely safe.
Our customers never had any issues with headaches or migraines as we select our fragrance oils very carefully. Feel free to check out our product reviews on our website.
Why do Neuve candle wicks look different than what I've seen at most places/stores?
We use only 100% Eco-Luxe Cross Wood Wicks which are completely lead-free for our candles. The wicks you see in stores are probably cotton wicks which are beautiful in their own ways and perfectly fine to be used.
The reason why we choose cross wood wicks is because we find that it provides a more unique burning experience through the way it burns and its soft crackling sound.
Burning one of our candles is like sitting in a scented room next to a fireplace!
What do I do with the decorations on my Neuve candle? Will they catch fire and are they edible?
As delicious as they look, the dried natural flowers and fruits on the decorated candles are not edible and they serve as decorations only. Please do not consume and remove the large pieces as soon as the top layer of candle is melted to avoid catching on fire.
Why does my new candle look like it's 'sweating' or 'frosting' on top or why do some parts of the jar look like they have 'wet spots'?
All of our candles are hand-poured in small batches, so each one is unique. We try our best to keep them all consistent but with our coconut soy wax being completely natural, it is known to 'sweat' (natural oils dissociating from the wax), 'frost' (crystallising as it tries to return to its natural form), shrink (pulling away from the jar which causes 'wet spots') and expand particularly when the temperature or weather changes abruptly.
Fortunately, all of the above are normal with soy-based waxes and they don't affect the quality of the candle, the way it burns or the scent throw.
If you are concerned about the aesthetic of your candle due to 'sweating', you can simply wipe off the excess natural oil with paper towel or tissue. And as a prevention to 'sweating', you can keep the candles away from drafts, direct sunlight and room that vary in temperature.
Why is the surface of my candle bumpy or lumpy after burning?
If you find this happening to your candle, don't worry! It's a tell tale sign that your candle is free from synthetic additives. This occurs because the hot wax is cooling at different rates.
Why does my candle have black residue inside the jar?
The black residue is also known as 'soot' which are unburned carbon particles. They are a result of incomplete combustion due to liquid wax being drawn by the wick to the flame faster than it can be burned, and it happens with all candles, no matter what type of wax it is.
This usually occurs when the flame is too big and can be avoided by making sure the wick is trimmed to 6mm before each burn. By doing this, you are extending the life of your candle while ensuring a clean and even burn. The black residue can be wiped off with a damp cloth.
Why is it that only the centre of the candle, right around the wick, melts and burns down?
The term used to describe that is 'candle tunneling'. It occurs when the candle is not lit long enough until the wax pool reaches the edges of the vessel during its first burn.
This can be prevented by following our Candle Care page and fixed by using the 'aluminium foil method'. A demonstration to fix candle tunneling is shown here.
How do I look after my candle and ensure that I'm burning and storing it correctly?
See our Candle Care page or refer to the safety sticker under your candle.
How can I get in touch with Neuve?
You can use the chat function on our website or email us your question at hello@neuve.com.au. Alternatively, you can send us a DM on Instagram or Facebook.